Legal Information
Terms and Conditions
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to KLAOnline.co.uk indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by KLAOnline.co.uk KLAOnline.co.uk reserves the right to make changes to this site and these terms and conditions at any time. You must be at least 18 years old in order to purchase goods via this website & therefore no contract will be formed if you are under the age of 18 at the date you submit your order
Copyright and Trademark Notice
This site is owned and operated by KLAOnline.co.uk Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of KLAOnline.co.uk, Copyright © 2005, ALL RIGHTS RESERVED. All audio and video clips are the sole property of KLAOnline.co.uk or their respective content providers. All software used on the site is the sole property of KLAOnline.co.uk or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without KLAOnline.co.uk’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties
KLAOnline.co.uk is a registered trademarks, trademarks or service marks of KLAOnline.co.uk, Inc. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of KLAOnline.co.uk All other trademarks or service marks are property of their respective owners. The use of any KLAOnline.co.uk trademark or service mark without KLAOnline.co.uk’s express written consent is strictly prohibited.
Disclaimer and Limitation of Liability as to Products Sold
All of KLAOnline.co.uk’s products are guaranteed against defects for 30 days from the date of the invoice. Except as expressly stated herein, KLAOnline.co.uk makes no representations or warranties, either express or implied, of any kind with respect to products sold on the KLAOnline.co.uk site. Except as expressly stated herein, KLAOnline.co.uk expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to KLAOnline.co.uk arising from any product sold on the KLAOnline.co.uk sites shall be the price of the product ordered. In no event shall KLAOnline.co.uk, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, KLAOnline.co.uk shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. KLAOnline.co.uk shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, KLAOnline.co.uk shall immediately issue a credit to your credit card account in the amount of the charge.
Orders
We aim to despatch all orders within 24 - 48 hours providing the parts are instock. Please allow an additional delivery time for parts which are not in stock, we will contact you via email if this is the case.
Reserve & Collect in store
This new service is available, please place your order online and we will then email you when your items are ready for collection, please ensure that you bring a copy of your order with you, goods will be reserved for 7 days, please contact us if you wish to arrange a specific collection time
Delivery
UK spares deliveries are made by Royal Mail & Parcelforce, we reserve the right to upgrade your order to parcelforce if we see necessary at no extra cost to you. Goods will be shipped when payment clears.
We aim to process all orders the same day and use Royal Mail and Parcelforce. We have a cut off order time of 2pm to deliver within the estimated time scale. Many orders are delivered within 24-48hrs. Once your order has been placed you may contact us via telephone to re-direct a delivery providing that the goods have not already been dispatched, if they have been and we are able to re-direct them for you a re-direction fee will be made. For failed deliveries a re-delivery charge is payable if your order has been returned to us via post or carrier/courier as a result of failed delivery.
Parcelforce Courier Upgrade Option for 24/48hr delivery on items in stock, is for all UK Mainland Postal Code areas with the exception of IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25
For failed deliveries a re-delivery charge is payable if your order has been returned to us via post or carrier/courier as a result of failed delivery or for non collection from your local delivery depot
Part & Accessory Returns
Any product may be returned within 5 working days of purchase, provided it is in original saleable condition, in it's original carton with all of the original packing materials, warranty cards and instruction manuals. You must request an Return Merchandise Authorisation (RMA) number by email or telephone. We will then email you instructions on where to post it to. You must write the RMA number on the return label.You the customer are resonsible for return postal costs unless the return is due to our error . Postal charges are non refundable. We reserve the right to refuse any return where the terms and conditions are not adhered to. Any return that shows damage, the part has been used, excess wear and tear or any missing parts may be denied credit or charged accordingly. All returns must be received back to us within 5 working days. No exceptions will apply. All goods are your responsibility until they reach us & we cannot be held responsible for goods lost or damaged in transit, therefore we recommend that you ensure the goods are packed well & obtain a proof of postage in the event you need to claim againt missing mail sent via Royal Mail. All refunds may take up to 30 days. Credit Card orders will be credited back to the credit card used for purchase, money orders and cheque orders will receive a company cheque.. Please email klakidd@yahoo.co.uk for an Return Merchandise Authorisation Number request form and instructions. No returns will be accepted without an Return Merchandise Authorisation Number. Please Note: Do not accept your shipment if the package shows sign of damage. Once a package is accepted only the manufacturers warranty will apply.
Refunds
All refunds may take up to 30 days ,orders will be credited back to the credit card used for purchase.
Product Warranties
Products come with a manufacturer's warranty. No other warranties are expressed or implied. KLAonline makes no expressed or implied warranty as to merchantability or fitness for a particular purpose for any merchandise sold. All warranty claims must be made by the purchaser directly with the respective manufacturers or their representatives.
Order Cancellations
Orders may be cancelled before it is in shipping without penalty. You must check via email that your order is not in shipping and receive a confirmation reply. Once an order is in shipping the return policy will apply and the order will be subject to the restocking fees and shipping & handling charges. Any refused shipment will result in restocking fees and shipping and handling charges both ways.